80年代的领导观念已不能完全适用于90年代的企业管理。于是,有人提出“服务型领导”的新概念。作为一个服务型领导,应该做到以下几点:△要切实认真对待人和他们的工作。△要认真听取本公司员工的意见,从员工中挑选榜样,以实施领导。路易斯维尔大学商学院院长罗伯特·泰勒解释说:“当今的服务型领导往往不是自己提出解决问题的答案,他主要是提出问题,与消费者打交道的那些人才是作出答案的人。” The concept of leadership in the 1980s can no longer be fully applied to business management in the 1990s. As a result, some people put forward a new concept of “service-oriented leadership.” As a service-oriented leadership, we should do the following: △ To be serious about people and their work. △ To carefully listen to the views of the company’s employees, select from the example of employees to implement leadership. Robert Taylor, Dean of the Business School at Louisville University, explains: “Today’s service-oriented leaders do not often come up with answers to their own questions; they primarily ask questions and those who deal with them are the ones who answer them.”