“感谢人大,为我解决了大问题啊!”在萍乡市湘东区人大常委会负责同志上门回访时,为自己退休工资标准问题,过去数年曾一直上访的麻山镇汤某这样感慨地说。这是该区人大常委会实施信访“访、转、谈、调、清”五字原则,成功调处群众信访诉求的一个个例。所谓信访“五字”原则,一是以人为本的工作理念,坚持常委会领导轮流接待日,认真接待来信来访、登 “Thanks for the NPC, for me to solve the big problem ah!” In Pingxiang City, Xiangdong District People’s Congress Standing Committee responsible comrades home visit, for their own retirement wage standards, the past few years have been petitioned Ma Town, Tangmou so generously Say. This is a case in which the NPC Standing Committee of the district implemented the five-letter principle of petition, petition, transfer, talk, transfer and clearance, and successfully mediate petitions of the masses. The so-called letters and visits “Five Characters ” principle, one is the concept of people-oriented work, adhere to the Standing Committee leaders take turns receiving day, earnestly received letters and visits, Deng