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为适应社会保障事业发展的需要,全面提高各级社会保险经办机构的管理水平和干部队伍的政治、业务素质,我部研究决定,从2002年起,用5年左右的时间,在全国社会保险经办机构中开展以提高全体工作人员综合素质为目的的业务素质考核工作。现将《社会保险经办机构业务素质考核工作意见》印发给你们,请认真贯彻执行。在社会保险经办机构开展业务素质考核是一项全新的工作,政策性强,牵涉面广。各级劳动保障部门和社会保险经办机构要高度重视,精心组织,切实加强宣传教育,让社会保险经办机构全体工作人员理解、支持和主动参与业务素质考核工作。要积极创造条件,组织开展多种形式的业务培训,鼓励工作人员参加政治和业务学习,努力提高业务素质和服务水平。要加强与组织、人事部门的沟通,争取支持和指导。要加强调查研究,及时发现工作中出现的新情况和新问题,制定具体的解决措施,不断改进和完善考核办法,推动这项工作的顺利实施。各地开展业务素质考核工作的进展情况要及时向部里报告。
In order to meet the needs of the development of the social security undertaking and comprehensively improve the management level of the social insurance agencies at all levels and the political and professional quality of the cadres, our department has decided upon the research and decided that, starting from 2002, with about 5 years, Insurance agencies to carry out in order to improve the overall quality of all staff for the purpose of business quality assessment. Now, “Opinions on Work Quality Assessment of Social Insurance Organizations” are being issued to you, please conscientiously implement it. It is a brand-new work to carry out business quality assessment in the social insurance agencies, with strong policies and wide ranging aspects. The labor and social security departments at all levels and the social insurance agencies should attach great importance to carefully organize and effectively strengthen publicity and education so that all social insurance agencies handling staff understand, support and take the initiative to participate in the work of quality assessment. We should actively create conditions, organize various forms of business training, encourage staff to participate in political and business studies, and strive to improve their professional skills and service standards. We should strengthen communication with organizations and personnel departments for support and guidance. It is necessary to step up investigations and studies, find out new situations and new problems appearing in the work in a timely manner, formulate specific solutions to the problems, continuously improve and perfect assessment methods, and promote the smooth implementation of this work. The progress of carrying out business quality assessment throughout the country should be promptly reported to the Ministry.