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为了解我国健康乡村治理村民满意度情况,研究者依据Howard的健康乡村理念,参考国内外健康城市与健康乡村指标以及顾客满意度评价(CSI)模型,构建了健康乡村村民满意度评价体系。利用实地调研发放问卷的方式获得数据,运用算数加权评价法,得出村民的满意度指数为3.161,折合百分制为63.22%,属于中等水平。同时,采用四分图的形式诊断影响满意度的各个因素,结合调研时的访谈记录,总结出引起部分村民对健康乡村治理不满意的原因,并提出相应的建议。
In order to understand the satisfaction degree of villagers in healthy rural governance in our country, the researcher constructed the evaluation system of satisfaction of villagers in healthy rural areas according to Howard’s concept of healthy rural areas, reference to domestic and international healthy cities and healthy rural indicators and customer satisfaction evaluation (CSI) model. The questionnaire was used to obtain the data from the field survey. Using the method of arithmetic weight evaluation, the satisfaction index of villagers was 3.161, which was 63.22% of the percentile, belonging to the medium level. At the same time, the factors that affect the satisfaction degree are diagnosed in the form of quartile chart, and the reasons that cause some villagers to be dissatisfied with the healthy rural governance are summarized and the corresponding suggestions are put forward.