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公共服务外包的理论和实践在西方国家已经得到了发展和验证。但是如何有效地管理公共服务外包,仍然是政府在市场化改革中面临的难题。本文创新性的将企业战略管理中供应链管理的思想应用于公共管理领域,构建并分析了公共服务外包中形成的供应链,并在供应链管理模式下,从政府公共服务外包的决策和外包中的关系管理两个方面对公共服务外包的运作策略进行了深入分析,目的是帮助政府从公共服务的供应链全局出发,科学合理的进行服务外包决策与管理,提高公共服务供给的效率与质量。
The theory and practice of public service outsourcing have been developed and validated in western countries. However, how to effectively manage the outsourcing of public services is still the problem that the government faces in the market-oriented reform. This paper innovatively applies the idea of supply chain management in enterprise strategic management to the field of public management, constructs and analyzes the supply chain formed in the public service outsourcing, and from the perspective of the decision-making and outsourcing of government public service outsourcing The purpose of which is to help the government proceed from the overall situation of public service supply chain, make the decision and management of service outsourcing scientifically and rationally, and improve the efficiency and quality of public service supply .