专家曾提出,中国的电子政务建设要注意处理好“电话与网络的关系”。但是,“电话”在电子政务建设中的作用往往被忽略。有人却尝试着开发出了以“电话呼叫中心”为核心的电子政务入门级操作系统。开发方认为,只有以最便捷的方式接触到最为广大的社会公众,政府的服务功能才得以最大实施,而目前中国的互联网 Experts have pointed out that China’s e-government construction should pay attention to handling “the relationship between telephone and network.” However, the role of “telephone” in e-government construction is often neglected. Some people have tried to develop a “call center” as the core e-government entry-level operating system. Developers believe that only the most convenient way to reach the most general public, the government’s service functions to be the maximum implementation, and now China’s Internet