今年以来，山东省招远市新华彩印有限公司总结经验，广泛借鉴，着眼于创建现代文明企业的目标，制定了《招远市新华彩印有限公司文明用语规范》，其中包括电话用语、接待用语、 日常用语、服务忌语等四大部分，通过召开专题会议、举办研讨等活动，利用黑板报、宣传栏等多种渠道 This year, Zhaoyuan City, Shandong Province Xinhua Color Printing Co., Ltd. summed up the experience, draw on a wide range, focusing on the goal of creating a modern civilized business, developed a “Zhaoyuan Xinhua Printing Co., Ltd. civilized language norms,” ​​including telephone terms, reception terms, Daily language, service taboo and other four major parts, through the convening of thematic meetings, seminars and other activities, the use of blackboard, bulletin boards and other channels