无论企业的管理者们因为钱皮一部部著作而对他如何的推崇备至,詹姆斯·钱皮似乎一生都在以批判者的视角冷酷地审视当今的企业管理者。“我没有对全美的企业做一个正式的研究,但是我认为多数大公司都没有理解由卖方市场向买方市场转变这一事实。或者,即使他们理解了,他们也不知道该如何应对。我想那是因为这些执行官们还不习惯于和消费者的距离如此之近。” No matter how well-oiled the firm’s managers are due to his work on the part of Civet, it appears that James Ciape has spent the rest of his life ferociously examining today’s managers as critics. “I did not do a formal study of companies across the United States, but I do not think most big companies understand the fact that the seller’s market shifts to the buyer’s market, or they do not even know what to do if they understand. That’s because these executives are not used to being as close as consumers. ”