在快速发展的虚拟知识环境下,知识组织被引入公共图书馆知识服务体系之构建,图书馆参考咨询服务的特性产生重大变化。就信息源组织、知识库构建、参考馆员的作用、用户管理机制、外部协作环境、内部交流渠道等方面引入知识组织进行知识管理的模式进行分析,探索知识管理下参考咨询服务的新模式。 Under the rapid development of virtual knowledge environment, knowledge organization has been introduced into the construction of public library knowledge service system, and the characteristics of library reference service have undergone significant changes. This paper analyzes the mode of knowledge management by introducing knowledge organization in the aspects of information source organization, knowledge base building, the function of reference librarian, user management mechanism, external cooperation environment and internal communication channel, and explores the new model of reference service under knowledge management.