来自客户的信息和知识是企业发展的重要动力。信息和知识对企业而言是不同的,企业必须区分信息和知识,并具有把大量信息编辑整理为知识并使之发挥杠杆作用的能力,即企业的知识管理能力。企业进行知识管理需要遵循一个封闭的圆环管理程序,这是涉及企业各个部门的系统工程。 Information and knowledge from customers is an important motivation for business development. Information and knowledge are different for enterprises. Enterprises must distinguish between information and knowledge, and have the ability to organize and edit large amounts of information into knowledge and make it leverage. That is, the knowledge management ability of an enterprise. Knowledge management companies need to follow a closed loop management procedures, which involves the various departments of the enterprise systems engineering.