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航班正点率不仅体现着一个航空公司的运营效率和运营质量,同时也是旅客除了“安全需求”之外最突出、最迫切的要求。因此,如何让旅客能够更加顺利、正点出行,已成为业界亟待解决的一个问题。怎样才能让旅客走的顺畅?国航股份重庆分公司地面服务部的一些做法或许可以给出部分答案。
Flight punctuality rate not only reflects the operational efficiency and operational quality of an airline, but also the most prominent and urgent requirement of travelers besides “security requirements”. Therefore, how to make passengers get smoother and travel on time has become a problem to be solved urgently in the industry. How can we make the passengers go smoothly? Air China Chongqing Branch of the ground service department of some practices may be able to give some answers.