“城市出租车就是一张流动的‘名片’,我每天都愿用心擦亮这张名片。”这是干了10多年出租车驾驶员,逐步成长为恩施市宏昌出租汽车公司党支部书记李万富的座右铭。自进入出租汽车行业起,李万富一直努力给乘客创造一个温馨、安全、便捷的乘坐环境,将乘客当家人。经过长期摸索,他把乘客归纳为日常上班族、外出办事族、旅游观光族和年老体弱病号族等“四族”。前两类乘客一般只需安全、准点送达即可;第三、四类乘客就要用心服务,尽可能提供 “City taxi is a flowing ’business card’, I would like to polish this card heartily every day. ” This is more than 10 years of taxi drivers, and gradually grow into a branch secretary of Hongchang Taxi Company in Enshi City Lee Man-Fu’s motto. Since entering the taxi industry, Lee Man Fu has been working hard to create a warm, safe and convenient ride for the passengers, and to treat passengers as family members. After long-term exploration, he summarized the passengers into daily office workers, go out to do things, tourism and sightseeing family and elderly frail people such as “four tribes.” The first two types of passengers generally only need to be safe, on time delivery; third, four types of passengers should be attentive service, as far as possible to provide