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全面质量管理是从企业管理模式中引进的新概念,其管理思想和管理理念对于高职教学质量管理有重要的借鉴意义。全面质量管理体系强调全员参与,重视对各种因素的考量,以便于实现对于过程中每个阶段的管理,最终达到让顾客满意的效果。将此内容延伸到高职教学质量管理体系中有重要的意义,特别是随着高校扩招现象的逐渐加剧,高职教学质量出现了下滑的局势。全面质量管理在高职教学管理中的实践,对于实现全面、优质的服务管理有重要的意义。
Total quality management is a new concept introduced from the mode of enterprise management, and its management thinking and management concept have important reference value for higher vocational teaching quality management. Total quality management system emphasizes full participation, focusing on considerations of various factors in order to achieve the management of each stage in the process, and ultimately to customer satisfaction. Extending this content to higher vocational teaching quality management system is of great significance. Especially with the gradual increase of college enrollment, the teaching quality of higher vocational education shows a declining trend. The practice of total quality management in higher vocational teaching management is of great significance to the realization of comprehensive and high quality service management.