大概很少会有人公开说质量不重要,但到底有多少人真正认识到质量的重要性呢?上海质量管理科学院曾对企业的高层领导进行过调查,在问到靠什么进行市场竞争时,外资企业老总们的回答是惊人地一致:提高产品质量。而绝大多数中资企业老总的回答是:降价。这就是质量理念上的巨大差异。在科学技术和生产力已十分发达的今天,大多数 Probably few people openly said that quality is not important, but in the end how many people really recognize the importance of quality? Shanghai Academy of Quality Management had conducted a survey of top leaders of enterprises, when asked what the market competition, foreign investment CEOs answer is surprisingly consistent: improve product quality. The vast majority of Chinese-funded enterprises boss’s answer is: price cuts. This is a huge difference in the concept of quality. Today, science and technology and productivity have been very developed, most