服务文化是以服务价值观为核心,以提高服务质量赢得客户满意为目标,以形成共同的服务理念和行为规范为内容的企业文化。服务文化本质上是一种智慧文化,是经营者、广大员工共同创造的文化。按照构建社会主义和谐社会的要求,秦皇岛港提出建设“生产组织有力、装卸技术先进、安全 Service culture is the service values ​​as the core, to improve service quality to win customer satisfaction as the goal, to form a common service concept and code of conduct as the content of the corporate culture. Service culture is essentially a kind of wisdom culture, is the operator, the majority of employees work together to create a culture. In accordance with the requirements of building a socialist harmonious society, Qinhuangdao Port proposed building a "strong production organization, loading and unloading technology is advanced and safe