论文部分内容阅读
泰罗先生的《科学管理原理》从发表到现在已有百年的历史,经典经得住时间的考验,这位“管理科学之父”的管理科学开山之作在今天看来仍具有非常重要的意义。本文以麦当劳为例,从作业程序的标准化与建立员工培训制度两方面,尝试解读工业中科学管理方法在服务业中的应用。
Mr. Taylor’s “Principles of Scientific Management” has a hundred years of history since the publication of the classic classics stand the test of time, the “management of science, ” management science pioneering still seems to be very much today Significance. Taking McDonald ’s as an example, this paper attempts to interpret the application of scientific management methods in the service industry from two aspects of the standardization of operating procedures and the establishment of employee training system.