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目前公共服务型政府建设成为我国政府的改革新取向,电子政务也在逐步深化。网络信息技术创新可拓展政府发展空间,提高政府的公众服务水平。本文分析了政府呼叫中心网络信息技术应用的作用及意义,介绍了政府呼叫中心网络信息技术系统的功能,给出了完善网络信息技术在政府呼叫中心的应用的对策。
At present, the construction of public service-oriented government has become a new orientation of the government reform in our country, and the e-government is also gradually deepening. Network information technology innovation can expand the space for government development and improve the government’s public service. This paper analyzes the function and significance of the application of network information technology in government call center, introduces the function of network information technology system in government call center and gives the countermeasures to improve the application of network information technology in government call center.