本研究以利益相关者理论、顾客满意度理论为指导,以专科学校2008届毕业生为对象,组织学生登录指定的网络链接,填写自制的《学生评价高等教育服务质量评量表》,首次对湖南10所学校的355名高职高专学生进行了测评,并对学生的满意度进行了比较分析,最后得出了初步结论,提出了建议。 Under the guidance of stakeholder theory and customer satisfaction theory, this study aims at graduates of college graduates in 2008 for the first time to organize students to log on to the designated network links and fill in the self-made “Student Evaluation Service Quality Assessment Sheet for Higher Education” 355 students from 10 colleges and universities in Hunan Province were evaluated and the satisfaction of students was compared and analyzed. Finally, preliminary conclusions were drawn and suggestions were put forward.